We place the highest priority on ensuring our patients well-being and happiness is looked after at all times by all our members of the team: dentists, dental nurses, receptionists and other dental professionals. We are dedicated and committed to offering the best possible results for all of our patients at all times and not only is the treatment of up-most importance but so is the patient’s journey throughout treatment.
From the first initial enquiry to becoming a patient and undergoing treatment, followed by the after care, our highly dedicated team of dental professionals will be on hand to ensure you experience the highest level of patient care and service, as well as making it, relaxing, stress-free, enjoyable, with the end results being rewarding and totally worthwhile.
What can you expect to experience during your journey?
From the first point of contact you have with Hereford Dental & Implant Clinic, whether it be by filling out a webform, calling us, or even just dropping by, we will greet you in a friendly, caring and professional manner and any member of our dental team will be glad to help with anything you may require. We understand that you may have a very hectic lifestyle and we will happy work around your needs to accommodate any callbacks or appointments.
Our promise to you:
- You WILL NOT be pushed into making a decision regarding going ahead with treatments or into arranging a free consultation or appointment
- We WILL always be up front with all information regarding our treatments and we will write an accurate treatment plan that includes accurate pricing before you decide to go ahead with any treatment – There won’t be any hidden costs!
- We WILL always answer any questions without hesitation and will ensure that you are happy every step of the way
The steps of the journey…
Meet our patient Co-ordinator
At Hereford Dental & Implant Clinic we are very lucky to have a kind, friendly, empathetic and professional patient co-ordinator who is also very knowledgeable in the field of dentistry. Our friendly patient co-ordinator will most likely be the first person you speak with at Hereford Dental & Implant Clinic. She will play a pivotal role during your patient journey and will happily answer any questions that you may have.
Step 1 – Initial contact/enquiry
We will always respond with a helpful, courteous, friendly and professional manner for everyone we are in contact with.
Step 2 – Appointment booked
After the initial enquiry and you have decided to take the next step of booking a free consultation/appointment. We will email over a confirmation of the booking with the date, time and dentist you will be seeing as well as attaching a welcome pack that contains further information about the clinic.
If you do have any additional questions we will be happy to answer them and you can either call us, email us at: firstname.lastname@example.org, or fill out a contact form.
Step 3 – Free consultation/first appointment
Every time you visit our clinic you will always be treated with the highest level of care, respect by every member of the team at Hereford Dental & Implant Clinic. We understand that a stigma can be formed for people who haven’t visited a dentist in a while that when they do attend a dentist they will be made to feel silly/stupid and will be looked down upon – THIS WILL NOT HAPPEN at Hereford Dental & Implant Clinic. We completely understand that going to the dentist can be a truly terrifying experience for some people and can be one of the biggest contributing factors for not attending a dental appointment.
We have a highly empathetic team who will not belittle you in any way and will be there to ensure that your experience at a dentist is completely different and it is carried out in the most relaxing and stress-free environment as possible.
Step 4 – Treatment plan
After the consultation we will write up a treatment plan (based on the options that were discussed) and it will be sent over to you to carefully read through all the options before you decide which option to choose or if you would like to not go forward with any treatment. If there is anything in the treatment plan that you are unsure about please don’t hesitate to contact us and we will happily answer any questions.
Step 5 – Accepting treating
Once you have received the treatment plan and you have thoroughly read each option and come to the conclusion you would like to proceed with the treatment. Please can you either call us or email us and we will then arrange your first appointment to commence treatment.
Step 6 – Treatment
Your treatment will then follow as per the plan originally agreed on. During treatment you will be well informed of the progress against the original plan and the treating dentist will ensure that you are 100% happy with the way things are progressing. If you do have any questions that come up during treatment please do not hesitate to ask your dentist – They are more than happy to explain anything.
Step 7 – Aftercare
After you have completed your chosen course of treatment we will contact you to make sure you are alright and if you are 100% happy with the treatment you received. A follow up appointment may also be scheduled with your dentist so they can check up on you.
Our promise to you
“We treat our patients as if they were a member of our family”
If you are interested in arranging a free consultation and seeing what we can do for you. Please either call us or fill out our contact form.