A Very Nervous Patient
Hello… this is Jane Westing just wanting to say Thank you and thought you might like some feedback for your files/website….. wrote this for you….
From an extremely nervous patient!
I hadn’t been to the dentists for nearly 4 years, I was too scared. A rotten tooth and discomfort finally pushed me into having to find somewhere - but could I go through with it?.. I found the Hereford Dental Clinic on the web, saw the word ’sedation’ mentioned and thought it might just be possible after all!. Taking a deep breath I called and the reception staff assured me that the dentist would only look in my mouth using a mirror at the initial assessment. Anyway, I finally found the courage from somewhere to go along accompanied by my partner. Everyone was so nice and very kind and the receptionist came to get me outside as I was too scared to wait in the waiting room. I gingerly perched on the edge of the couch listening to Faresh whilst feeling very sick. He only looked in my mouth with a mirror and talked to me for quite a while reassuring me. At no point whatsoever did he make me feel stupid for not visiting the dentists earlier and suggested that they did some x-rays only to see what was needed. Any treatment could be under sedation which was then explained in detail to me. I managed the x-rays and agreed to think about making ‘the appointment’.
To cut a long story short, I made ‘the appointment’ and went through with it … scared but trying to think positive I lay back on the couch, was given a tiny injection in my arm, never feeling a thing and the next thing I can remember was getting out of the car with my partner back at home, having had 2 fillings, an extraction and a general clean and polish!.. Everything that I was told was totally true, the staff were so kind and the process was completely painless and I could not remember a thing!…
I would like to say a HUGE thank you to Faresh, Jasmine and Vicky for your excellent service and customer care and would recomend you to anyone without hesitation…. and, for all you nervous patients out there… if I can do it… so can you… and you won’t remember a thing…
Previously a Nervous Patient
Winforton
Hereford
p.s. - mouth healing up just fine - and thank you for your follow-up call.
