A Very Nervous Patient
Hello… this is Jane Westing just wanting to say Thank you and thought you might like some feedback for your files/website….. wrote this for you….
From an extremely nervous patient!
I hadn’t been to the dentists for nearly 4 years, I was too scared. A rotten tooth and discomfort finally pushed me into having to find somewhere - but could I go through with it?.. I found the Hereford Dental Clinic on the web, saw the word ’sedation’ mentioned and thought it might just be possible after all!. Taking a deep breath I called and the reception staff assured me that the dentist would only look in my mouth using a mirror at the initial assessment. Anyway, I finally found the courage from somewhere to go along accompanied by my partner. Everyone was so nice and very kind and the receptionist came to get me outside as I was too scared to wait in the waiting room. I gingerly perched on the edge of the couch listening to Faresh whilst feeling very sick. He only looked in my mouth with a mirror and talked to me for quite a while reassuring me. At no point whatsoever did he make me feel stupid for not visiting the dentists earlier and suggested that they did some x-rays only to see what was needed. Any treatment could be under sedation which was then explained in detail to me. I managed the x-rays and agreed to think about making ‘the appointment’.
To cut a long story short, I made ‘the appointment’ and went through with it … scared but trying to think positive I lay back on the couch, was given a tiny injection in my arm, never feeling a thing and the next thing I can remember was getting out of the car with my partner back at home, having had 2 fillings, an extraction and a general clean and polish!.. Everything that I was told was totally true, the staff were so kind and the process was completely painless and I could not remember a thing!…
I would like to say a HUGE thank you to Faresh, Jasmine and Vicky for your excellent service and customer care and would recomend you to anyone without hesitation…. and, for all you nervous patients out there… if I can do it… so can you… and you won’t remember a thing…
Previously a Nervous Patient
Winforton
Hereford
p.s. - mouth healing up just fine - and thank you for your follow-up call.
Reassured with Sedation at Hereford Dental Clinic - “Brilliant”
Brilliant- thanks to the team at Hereford Dental Clinic, I have been able to sit in the dentist’s chair without shaking for the first time in years…..
To say that I am terrified if anything to do with dental treatment is the understatement of a lifetime. However, desperation about some real discomfort in my much-neglected mouth led me (earlier this year) to Google ‘terrified of dentists Herefordshire’. The link took me straight to the Hereford Dental Clinic website and the Nervous Patient page! What I read there was reassuring- the website is easy to navigate and the information clear, straightforward and open. Impressive is the fact that there was a telephone response to my Email enquiry within just 20minsutes!
Initial visits to the clinic were an equally pleasant experience- starting with the fact that everyone in the team gave the impression (for the first time in my experience) that my anxieties are quite understandable and not in the least odd in any way. Dr Gursh Bajwa seemed to understand instinctively- he made assessments, took X-rays and was able to explain the procedures required and the options available in the most straightforward and kindly way.
Not only did he assure me that pain is not on the agenda in the 21st century, but he explained clearly and patiently how the sedation he recommended would work-this was my lifeline.
Treatment was to involve what seemed like a massive amount of work on three teeth- including crowns and some root-canal work. When the time came for my first (of several) visits for treatment I was very nervous indeed and had to keep some of Dr Bajwa’s words very firmly in my head in order to make myself enter the building. However, once inside, the friendliness of the staff and the environment (including some anaesthetic injection equally so- but it is not just that… the kindness of Dr Gursh Bajwa and the whole team makes a real difference. Nothing was rushed, everyone was extremely patient with me and the follow up telephone calls, and the way they were handled, was something I appreciated very much.
I now have three crowns that feels and behave like my own teeth used to- thank you!
We treat you, our patient, as we would wish ourselves and our families to be treated.
Patricis Dollins
April 2010-04-19
Monmouth!
Cosmetic Dental Treatment “Always a smile and warm welcome”
Dear Florida House
I just had to put pen to paper and express my gratitude for the service I have received since joining your Dental Practice. There is always a smile and a warm welcome from the receptionist when I walk through the door. I would like to say a special thank you to Gursh Bajwa for his hard work, expertise and attention to detail.
Many thanks
Yours sincerely
David Lewis
“Cured My Fear of Dentists”
Dear all,
I would like to thank all the team for the caring attitude and professionalism during the major dental work I required. You have cured my fear of dentists which I have had for many years. I will have no hesitation in recommending your practice to my family, friends and colleagues who require any sort of dental treatment. Once again I thank the whole team for making my visit to the dentist a pleasurable trip and I look forward to seeing you all again in 6 months time when I come in for a check up.
Yours sincerely,
Jeanette Neil
Fully Recommend Sedation - “Thank the dentist for the kindness…”
Dear all,
I would like to thank the dentist for the kindness and consideration on my last appointment I received. I had a sedation of which I fully recommend, I was completely released and cannot remember my treatment of which I am truly grateful.
Once again many thanks
Valarie Millchamp
Cosmetic Treatment on a Nervous Patient - “No hesitation in recommending the Hereford Dental Clinic”
Dear all,
I have no hesitation in recommending the Hereford Dental Clinic. I received the highest quality of care under the care of Dr Gursh Bajwa. Due to a dental phobia I had neglected my teeth over the years. This resulted in a lack of confidence due to the condition and look of my teeth. The Hereford Dental Clinic had only just opened and specialized in nervous patients and seemed appropriate to my needs. I was under the care of Dr Gursh Bajwa who made me feel so at ease. Nothing was rushed, everything was explained most clearly and the options that were available. I decided to have veneers and crowns and everything was discussed and an estimate of the cost, initially the consultation was free. I was very nervous on my first treatment appointment I need not have worried. Dr Gursh Bajwa completely put me at my ease; I even began to look forward to my appointments! I never once felt any pain or discomfort this was very different to my previous dental experiences. Dr Gursh Bajwa is a perfectionist and the result was teeth that were so beautiful and natural, I have not stopped smiling since. I have received so many compliments and request for complimentary cards. What is so lovely is that my new teeth (as they used to look!) That people are so surprised that they are veneers. I should like to thank all the team. The receptionists are so helpful, friendly and polite. Also I’d like to thank the dental nurse, for her competence and care. Thank you Dr Gursh Bajwa for changing my smile as well as my life!
Kindest Regards
Mrs Marilyn Davis
Extraction with Sedation - “The best decision I ever made”
Following a tearful and incredibly painful period I contacted Hereford Dental Clinic ‘hoping’ I could be helped out of my situation. As a normally strong person I was feeling very lost and frightened from the service I was receiving in the NHS. I can only say I have had a superb experience and a warm welcome, calm atmosphere and most professional service from Gursh. I needed to feel confident again about myself and following a long chat it had already started. His warm- non judgemental approach was perfect. I had only ever felt disappointed and ashamed of myself when leaving the dentist. I chose an extraction with sedation- (I was praying I wouldn’t be in agony which I didn’t quite believe was possible with dentistry) The financial investment has been the best decision I have ever made. The procedure was ‘completely’ pain free and the sedation meant I felt completely relaxed. Having 100% confidence in Gursh he made the whole experience ‘perfect’.
Thank you to all of you providing a wonderful warm, professional and excellent service.
Claire Barry
Disillusioned with the NHS - “delighted with the level of care…”
I joined the Hereford Dental Clinic because I had become disillusioned with the poor standard of dental treatment offered by the NHS. Since joining I have been delighted with the level of care and attention to detail, and the extremely high standard of treatment which fully justifies my decision to switch.
Robert Coles
An Existing Patient - “commitment of the dentists….”
I had been a patient with predecessor practice of the Hereford Dental Clinic for many years and had experienced a gradual deterioration of the standard of treatment.
I had therefore some reservations when I learnt in May 2009 that two young dentists [Dr.Bajwa and Dr.Desai] had taken over the practice; this trepidation however, disappeared immediately when I not only saw the financial investment made in bringing the fabric and dental equipment of the practice into the 21st century, but also the commitment of the two dentists to giving their patients state-of-the-art dental treatment. Their enthusiasm has also been taken on board by the supporting staff.
During the past year, I have had three sets of old crowns replaced and throughout the treatment process I had been constantly advised as to what would be taking place, consulted on the appropriate colour matches and suffered no adverse effects whatsoever.
Consequently I have no hesitation in recommending the Hereford Dental Clinic with its present complement of dentists to new patients for dental treatment.
RK
Replacement Veneers - “their approach was professional and friendly”
I visited Hereford Dental Clinic for a consultation about replacing my veneers. All the staff was knowledgeable and helpful, and when I started my course of treatment their approach was professional and friendly, putting me at ease during my anxiety over the treatment. The whole experience has been positive and I would recommended the practice to anyone, in fact I have
Debbie Morgan
Extractions with Sedation - “What a difference from past extractions”
I recently had some teeth extracted with sedation. Well what a difference from past extractions at other practises. Time was taken to explain and put me at ease. From start to finish, I could not have received better care anywhere in the world.
Thank you
Trevor Orley
“It was brilliant. My quality of life has changed dramatically”
Rhayder, Powys
April 26th 2010
I have a dental phobia- I am petrified. But, after three years of lost fillings, lost crown, infection in the gum, and lots of pain, I decided on January 1st that my resolution for 2010 was to get my teeth fixed! I was tired of smiling at people behind my hand: I was very embarrassed about the gaps in my mouth.
I live in Mid-Wales and dentists are thin on the ground here! I wanted sedation and could not find a dentist who would do that: then, thanks to the internet I came across Hereford Dental Clinic and a wonderful page about nervous patients, but it then took me almost three months to actually pick up the phone. I was really nervous. When I summoned up the courage to make the call- I talked to Vicky and she was amazingly re-assuring and explained about what would happen on the first visit. She was wonderful when I arrived at the surgery and helped to calm me down and understood my anxieties, thank you so much Vicky, I really appreciated your friendly welcome.
I then met Dr. Gursh Bajwa, who was fantastic. For the first time in my life a dentist didn’t make me feel stupid and childish because of my fears. He was very calming and patient and I understood everything about my treatment, which he explained in detail and which he would finish in just 2 appointments. I was still very worried before my first treatment, but the sedation was nothing short of miraculous. I don’t remember very much, but at last, the fear had gone and I went home with a repaired front tooth and all my fillings in place! I was slightly worried about the second visit but that was as non-threatening as before and this time my teeth looked wonderful- and complete! I could smile again. It was brilliant. My quality of life has changed dramatically- I can eat properly and chew properly now and I can speak to people face to face and not behind my hand. I can’t thank Dr Bajwa enough and also his kind, considerate dental nurses, they were so friendly and competent; and as for Vicky and the other receptionists, they are angels!
Thank you all, my fears have been conquered, I feel very proud of myself- but of course it’s all thanks to you. I won’t be worried at all about my next visit.
Thank you so much,
Pauline Barns
(Powys)
“…I actually enjoy going to the dentist….”
Dear Hereford Dental Clinic
I never thought I would ever say this - but actually I like going to the dentist now. Before the practice changed hands the place was dull and boring, old magazines and uncomfortable chairs. Now it’s bright, modern and we can watch TV, it’s great with lovely friendly staff who are very professional. I’ve been given excellent treatment. My teeth have been whitened and I can smile again with confidence. I almost look forward to my next appointment.
Thank you so much Kathy Fields
“Veneers and Teeth whitening have made my teeth look fantastic!”
I first attended the Hereford Dental Clinic having seen their offer of a free consultation on their internet site. I met with Dr Gursh Bajwa who was very friendly and who immediately made me feel at ease. The various options of treatment available were explained to me, the most expensive option was not pushed at me like others have done and I made my own decision. The clinic offered a flexible-no interest payment plan which was of great benefit to my personal circumstances. The whole process took several months but on each visit Dr Gursh Bajwa and staff were wonderful. The Veneers and Whitening treatment have made my teeth look fantastic and I couldn’t be happier. I now have the confidence to smile which is a wonderful feeling. All the staff at the clinic are friendly and welcoming and I highly recommend them to any further clients. I will certainly be returning for years to come.
Miss Alison Smith
Bromyard
“Thank you for my Flowers!”
Dear all, I just want to say thank you so much for the flowers, they were lovely, and such a wonderful surprise. I am so happy with my new smile and send thanks to you all, especially Gursh.
See you soon
Alison Smith
My dentist was always mindful and considerate
Having had a very bad experience in the past, I was more than a little reluctant to embark on a rather long treatment of having an implant fitted. I was offered sedation for the first part of the procedure which was a huge relief. Although the treatment lasted six months I was seen on numerous visits to make sure all was well. I am still a rather reluctant patient, but my dentist Faresh, was always considerate and mindful of my fear of dentists the staff in general were helpful and pleasant. I would not hesitate to recommend the practice to friends and family, in fact it was through a recommendation which lead me to the practice in the first instance. I really appreciate the fact that Faresh has gone some way to making my visits considerably easier.
Valerie Morgan
May you, your team and your business flourish all the more!
Just a short note to say a very big thank you for all the care I’ve been given with my dental problems this past year.
Though advised by Dr. Desai to have my broken tooth extracted I stubbornly declined which consequently caused e recurring ulcers and extreme pain. I ended up visiting Hereford Dental Clinic on numerous occasions for antibiotics.
Kelli Haines had a big hand in convincing me to have my tooth extracted. Kelli has a very comforting and reassuring way. I feel she gave me comfort when I most needed it and I also think Kelli has a natural talent in compassion and empathy. Regards and thank you to Vicky Short for her cheerful welcome each and every time I visit. Whenever I’ve needed an emergency appointment she dealt with it promptly. Dr. Desai, you and your team have rebuilt Florida House Dental Clinic beyond recognition. You and your team have restored my confidence.
My husband and I are very pleased with the care we receive. May you, your team and your business flourish all the more.
Nina Lister
Your reception staff are helpful, friendly and very approachable
Dear Dental Clinic Staff,
I would like to thank you for the excellent care I have received since changing dentist. I have spent two years moving between dentists in Birmingham and Herefordshire before changing to you and had been in pain for approximately half that time. Now I can live life without constantly complaining about my teeth. My last four holidays were ruined by toothache and I definitely would not recommend to anymore flying with an infected tooth.
Your reception staff are helpful, friendly and very approachable and most importantly they are always cheerful and nothing seems like it is too much trouble. Your dental nurses are also friendly and appear smart and reassuring.
Most important of all to me is the dental care I have received. My dentist is calm, reassuring and tells me what is needed, what he plans to do, then what he is doing as we go along. I always feel we are partners in caring for my teeth, a very different experience from the past. My teeth are now looking better and I plan to have more work done in the future. I am also taking better care of hem and now I am no longer in pain. I am also eating better.
Thank you again for an all round excellent experience and I hope you are able to maintain a first class service into the future.
Yvonne Clowsley
